• Service & contact

Service & Contact

Welcome to the service area of our homepage. Here you can find all important information about your next vacation at the GreenLine hotels.

  • Travel-Service-Center


    Our friendly colleagues from the travel service center are available for all your questions about your vacation at the GreenLine hotels.

    You can reach us at the following phone number from Monday to Friday from 10 am until 3 pm: +49 30 318 628 455.

    If you prefer to send us an email with your concerns, please write to This email address is being protected from spambots. You need JavaScript enabled to view it..

    Please do not forget to mention the name of your selected hotel.

  • CO2 Neutral Accomodation

    CO2 Neutral Accomodation

    At the GreenLine Hotels you can make your stay climate-friendly. We are collaborating with the climate protection experts from ClimatePartner, who determined the carbon emissions of an average hotel accommodation for us. This amounts to 72 kg carbon emissions.

    Your contribution depends on the number of persons in the room and the number of nights at the hotel. You can decide yourself, if you are willing to pay for the climate fee.

    We are supporting a climate protection project in Renun, Indonesia currently. Indonesia has an enormous potential to gain energy from hydropower. Unfortunately only a fraction is exploited so far. This project contributes to extend this ratio.

    About 230.000t carbon emissions will be saved by this. Here you can find further information about our climate protection project

    Help us to preserve the environment and contribute to the climate protection.

    FAQs for climate neutral accommodation
    View Flyer

  • loyalty program

    loyalty program

    New Customer Card & even more benefits!

    With the ACCENT card we reward you for your loyalty!

    The Accent Card is free of charge and is valid at the GreenLine hotels marked with the accent treuekarte sign and in over 550 hotels of the worldwide brands P'tit Dej-Hotel, Inter-Hotel, Qualys-Hotel and Relais du Silence!

    With the personal Accent Card, you earn points from the first night onwards (up to 5 nights per stay), entitling you to a gift.

    simply collect points

    • per night at a P'tit Dej Hotel - 2 Accent loyalty points
    • per night in an Inter-Hotel - 3 Accent loyalty points
    • per night at a Relais du Silence hotel - 4 Accent loyalty points

    Overview of your accent presents

    • 20 points = 1 bottle of champagne Moet & Chandon in a gift box
    • 30 points = an immediate reduction of your hotel bill of 40 €
    • 40 points = a gift voucher worth 50 €, which can be redeemed at all participating hotels
    • 100 points = a 120 € gift voucher that is valid for the purchase of a Relais du Silence gift box

    The loyalty card can only be used for direct bookings via www.greenline-hotels.de, the hotel's own website or by phone at +49 30 318 628 455 and can not be combined with other discounts!

    Do you still own a GreenLine VIP Card? Exchange it for our new loyalty card. Just fill in the application form (PDF) at the bottom of this page and send it back to us by e-mail or mail. We will then immediately send you the new loyalty card.

    Become an accent-card owner now and benefit from the advantages!

  • Travel Insurance

    Travel Insurance


    In order to obtain full compensation of financial losses in the case of cancellation or interruption of your vacation, caused by e.g. disease, accident or unemployment (including within the family), we are suggesting the services or our partner ERGO (travel insurance).

    Click here to take out a travel insurance online...

  • Contact Request

    Contact Request

    Do you have any questions or inquiries? Please fill in the contact form and we will get back to you as soon as possible:


    contact form

    By submitting this form you confirm that you have read our privacy policy and that you agree to the storage of your entered data!

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    Please let us know your name.
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    Please let us know your email address.
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    If you send us inquiries via the contact form, your details from the inquiry form, including the contact details you provided there, will be stored in order to process the request and in case of follow-up questions. We will not share this information without your consent.

    The processing of the data entered into the contact form is therefore exclusively based on your consent (Art. 6 (1) lit. DSGVO). You can revoke this consent at any time. An informal message by e-mail to us is sufficient. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation.

    The information you provide in the contact form will remain with us until you ask us to delete it, revoke your consent to storage or delete the purpose for data storage (for example, after your request has been processed). Mandatory statutory provisions - especially retention periods - remain unaffected.

    Further information can be found in our privacy policy.



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